New rider tools have arrived, which means riding the bus is an even smarter and convenient option for those traveling within the Greater Grand Rapids area.
Today The Rapid is excited to roll out new technology to enhance the connectivity of riders to real-time transit information. These intuitive new features, known collectively as Rapid Connect, make staying connected to your bus easier than ever before. Thanks to GPS technology, Rapid riders can now track buses in real-time, as well as plan trips utilizing data honed through Google Maps familiar interface.
“We are dedicated to advancing our transit technology to provide a smarter and more convenient experience for all riders,” said Jennifer Kalczuk, spokesperson for The Rapid. “Rapid Connect puts passengers in control by making crucial, real-time information accessible on smartphones, tablets, and computes.”
The Rapid Connect hub is essentially a real-time information upgrade for existing Rapid tools. Customers can access routes, locate stops throughout the system, plan trips, set route alerts, and receive public service messages. The Rapid’s real-time passenger information, identical to the Rapid Connect system map, is also available via the myStop iOS application for iPhones and iPads. While beta-testing this app, users expressed increased levels of confidence while riding the bus.
“MyStop has tremendously improved my overall experience with riding The Rapid,” said Chris Koens, a frequent Rapid rider. “Having access to real-time route information and actual bus arrival times has eliminated the guesswork and nearly eliminated wait times. It’s also been a key tool in helping me plan excursions on routes I’m not as familiar with.”
Rapid Connect is not limited to desktop and mobile device users. Anyone with a phone can call 616-456-7859 to access the interactive voice response (IVR) to get automated information that also uses the real-time data.
Access Rapid Connect by visiting http://connect.ridetherapid.org/infopoint. Learn more about these new features at http://www.ridetherapid.org/howtoride/onlineresources.
What’s your favorite Rapid Connect tool?