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The Rapid Will End the Sale of Paper Tickets on Nov.14, 2019

The Wave card replaces paper tickets

With the implementation of The Wave electronic fare system in 2018, riders have had access to an easier, faster, and more convenient way to pay their fare for more than a year. As a part of the transition to The Wave card, The Rapid will end the sale of paper tickets for regular fixed-route bus service on Thursday, Nov. 14, 2019.

As of Nov. 14, 2019, we will no longer sell paper tickets at:

  • – The Information Center at Rapid Central Station
  • – On buses
  • – Meijer Stores
  • – Spartan Stores (D&W and Family Fare)
  • – Online at ridetherapid.org

How will riders pay their fare?

  • – Cash – Riders can always pay with cash for a single ride on all buses.
  • – Wave cards – Wave cards are available for purchase at Rapid Central Station, wave.ridetherapid.org, or at more than 60 retail locations throughout the service area.
  • – Paper tickets – We will accept existing paper tickets until summer 2020.

How does The Wave work?

The Wave offers an Adult, ADA, Reduced, Youth, and 10-Ride card option for riders. All you have to do is purchase your card (Adult, Youth & 10-Ride) for a one-time fee of $3. Load money at Rapid Central Station, online, or one of our retail outlets, and tap your card every time you ride the bus. You can also register your Wave card to access the benefits of balance protection if you lose your card, auto-load, and more. The Wave features pay-as-you-go fares–the more you ride, the more you save! Each tap of your Wave card earns towards a day, week, or monthly pass.

When will you stop accepting tickets?

In the summer of 2020, we will no longer accept paper tickets. An official date will come next year.

What about cash fares?

You can still use cash to pay your bus fare. However, after summer 2020, riders using cash to pay their fare will not receive a transfer or a change card.

What about non-profit and social service ticket programs?

Special ticket programs will transition from two-ride tickets to single-ride barcodes.

Wave cards are available for purchase at more than with cash, credit, or debit at retail outlets, Rapid Central Station, or with debit or credit at wave.ridetherapid.org

This change does not impact GO!Bus or PASS tickets.

Written by The Rapid

The Rapid (Interurban Transit Partnership) is the authority that provides a variety of public transportation services for the Grand Rapids metro area and beyond. It is organized and operates under Michigan Public Act 196 of 1986.